Refund policy

Return Eligibility

We offer a 30-day return window from the date you receive your order.

To qualify for a return:

  • The item must be unused, unworn, and in its original packaging

  • All tags must be attached

  • You must provide a receipt or proof of purchase

📝 How to Request a Return

To initiate a return, contact us at monafv@aol.com.

If your return request is approved, we will:

  • Send a prepaid return shipping label

  • Provide full instructions for returning your item

⚠️ Items sent back without prior approval will not be accepted.

📦 Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at monafv@aol.com with photos and your order ID. We will resolve the issue promptly.

🚫 Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, plants)

  • Custom or personalized products

  • Personal care items (e.g., grooming or beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

Please reach out if you’re unsure whether your item qualifies.

🔁 Exchanges

To exchange an item, we recommend returning the original item first. Once your return is accepted, you can place a new order for the item you want.

🇪🇺 European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery — no reason required.

The item must still meet the standard return conditions (unused, tags intact, original packaging, proof of purchase).

💸 Refunds

Once we receive and inspect your returned item:

  • We’ll notify you via email of the refund decision.

  • If approved, a full refund will be issued to your original payment method within 10 business days.

  • Please note: it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund approval and you haven’t received your refund, contact us at monafv@aol.com.